Pricing model$500/month flat (FREE at 42 clients)Tiered: Entrepreneur $110, Small Business $279, Mid-Size $549/mo (annual)
User limitsUnlimited users included2, 5, 10 users per tier (Enterprise >10 users custom pricing)
3PL plan cost$500/month (flat, unlimited)~$999/mo (Mid-Size monthly) + API add-on = ~$1,050+/month
Order limitsUnlimited orders includedOrder count limits (~1000 orders/mo on Small Business, hard limit per year)
Order overage feesNo overage fees$0.20 per extra order over limit
Revenue opportunityEarn $12/client/month profitNo revenue—pure cost center
Product focusComplete 3PL WMS with revenue modelSmall business inventory management tool
3PL designPurpose-built for 3PL multi-client operationsNot specialized WMS for 3PL—no multi-client concept
Multi-client capabilityNative multi-client from day oneNo formal multi-tenant structure (would need workarounds)
Multi-client approachEach client's stock tracked distinctlyWould need to treat each client as separate location or use custom fields (inefficient)
Billing moduleData available for billing (integration to accounting)No billing module for services
Purchasing moduleNot included (warehouse execution focus)Handles purchasing (inFlow strength)
Accounting integrationAvailable via APIIntegrates with QuickBooks and Xero (strength)
Client portalDashboards/reporting (catching up)Showroom (B2B portal for wholesale ordering, not for 3PL clients)
Warehouse featuresFar richer warehouse execution featuresBasic warehouse tasks (pick, receive)
Picking strategiesOptimized picking strategies includedBasic picking (no wave planning)
Task allocationTask allocation includedLacks dynamic task assignment
Wave planningWave management includedLacks wave planning concept
Performance dashboardsPerformance dashboards includedRecently added some dashboard elements
Automation levelHigher-end automation concepts (work waves, priority rules, auto assignment)Not heavily automated (streamlines manual processes for small teams)
Auto-task assignmentAuto assignment includedLacks dynamic task assignment
Reorder automationAvailable via integrationsAutomated reorder point calculations (strength)
Stock move automationAuto-assign engine handlesCan automate some stock moves with mobile app scanning
Real-time dashboardsLive dashboards show outbound orders progress and at-risk shipments in real timeNot real-time operational dashboard (after-the-fact reporting tool)
Analytics approachReal-time operational dashboards for immediate actionStandard reports (stock levels, sales, etc.) and dashboard elements
Performance metricsTracks dock-to-stock time, pick accuracy (48% faster, 99.5% accuracy)Small business using inFlow might measure things ad hoc in spreadsheets
KPI monitoringMonitors KPIs continuously (built-in)Ad hoc measurement approach
Multi-warehouseMultiple warehouses supported1 warehouse on Entrepreneur, unlimited on higher plans
Warehouse data modelMulti-client warehouses (each client tracked distinctly)All warehouses under one company's data
Serial/lot trackingSerial/lot tracking included standardSerial number tracking is add-on in lower tiers
Barcode scanningKiosk-first with barcode scanningBarcoding included (strength)
Mobile appKiosk-optimized mobile interfaceMobile Stockroom app for scanning items
Floor UXKiosk-first (built around kiosks and scanners for all tasks)Desktop/web focused (inventory-first UI)
Training burdenLess training overhead when scaling labor (kiosk-first)UI is relatively easy but desktop/web focused
Manufacturing moduleNot includedSimple manufacturing module on higher plans
B2B portalWhite-label dashboard (for 3PL clients)Showroom (B2B portal for wholesale ordering, not 3PL client portal)
E-commerce integrationsPre-built marketplace connectorsIntegrates with Shopify, Amazon, WooCommerce and handful of platforms
Integration limitsAll integrations free and unlimitedLimited to certain number of active integrations (1, 3, 5 per tier)
Additional integrationsNo cost for additionalAdding more marketplaces or stores costs extra
Zapier integrationAvailable via webhooks/APIPlus Zapier for others (for advanced logic)
Shipping integrationCarrier integrations includedIntegrates via EasyPost or built-in shipping label printing
API accessOpen API included standardAPI not included on basic plans (~$69/mo add-on on mid-tier)
Custom scriptingWebhooks for events, support team handles custom needs, can connect own scripts to APIDoesn't support custom scripting or triggers (relies on Zapier or manual processes)
ExtensibilityFar more extensible for 3PL environmentMeant to be self-contained app for small business with simpler integration needs
Integration setupCan manually set up new integrations in ~3 daysConnectors by tier (limited)
Feature packagingAll capabilities standard (enterprise-like for one flat price)Modular and tiered for smaller budgets (charges extra for API, permissions, serial tracking)
Go-live speed (single business)~30 days (guided but quick)Day or two (straightforward for single business)
Go-live speed (3PL)~30 days (multi-client out-of-box)Significant setup time (workarounds, inefficient, error-prone)
Implementation complexity (3PL)Ensures system fits 3PL model properlyBending it to 3PL use could complicate operations over time
Data segregationAll client data segregated and accessibleMight be filtering and exporting manually
Support tierPriority support included (real humans who deeply understand 3PL operations)Email/chat support, add-on for phone/Zoom support ('Expanded support') on higher plans
Support valueLevel of support crucial during onboarding and peak seasonsSupport varies by plan